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TESTIMONIALS
“My experiences make me realize that guiding in Barcelona is the job for me” Check what
other people has said about my tours! |
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CLIENT REVIEWS
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My clients feedback is stored in my
blog. You can read it clicking in the following links:
YOU
CAN ALSO READ WHAT MY CLIENTS HAVE POSTED IN TRIPADVISOR:
- 28 reviews of ForeverBarcelona Private Tour Guide in Barcelona
PERSONAL
EXPERIENCES
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Most of my
clients have congratulated me for my knowledge, my good English or even my
smile or the way I dress, but I guess that must be common points with most
guides… The following are some of my favorite experiences:
I spent
several days with this family with two wonderful kids. We had planned a day out
of town and I filled my explanations with local stories and legends of the
places we were visiting, in order to entertain the children. On the way back,
the little girl wanted me to keep on telling her tales. She would go “Pleeeeeease,
could you tell us another story?”, and she looked at me with that angel
face. I would tell her a story, and then she wanted another one. Even her
parents apologized, thinking that it could be embarrassing for me. But I was
having fun, and I happened to remember more stories than I thought! The trip
back to town was so nice, and making this family happy was very rewarding for
me.
è By the way, this is not the only time kids
keep asking me to tell them questions: In July 2009 Loriane Morency, 5 years
old from Canada, kept asking me the same question… this time in French! I love
it!
I work
for people from all over the world, and many of them are American. It is very
common that when someone has liked their guide, they will recommend him or her
to friends or even to their travel agencies. This is in fact how I started
being hired by some New York up-skilled travel agencies. But sometimes word
spreads to surprising results. Once a client of mine expressed his satisfaction
to have found me, because he said I “came highly recommended”. I asked
him who had recommended me, expecting to hear the name of an old client, but
then he said he had my name from… the Four Seasons Hotel in Washington!
Believe me, I have never been to Washington nor worked for a Four Seasons
Hotel! I still don’t know where did they get my name…
WHAT MY COLLEAGUES SAY ABOUT
ME
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It is always important to be in good
terms with people you work with… and they pay a lot of attention to the way you
do your job, too! The following are some feedback moments I will always recall.
2008. Jim and Gene, from Cork & Tee
tours, say this in their brochure for one of their golf&food tours to
Spain: “Day Seven: Half-day personalized walking tour with Marta, our guide who
is as vibrant as this magnificent city.” http://www.corkandtee.com/pdf/spain_golf_vacation.pdf
2007-2008. My colleague and occasional “boss”
Jose Soler from Pepito Tours says I’m “the total guide”, because I’m always
ready to give any kind of tour, and to go to any destination around Barcelona.
Nothing scares me!
1st of February, 2005. Today I had
a great compliment from the bellman of the Arts-Ritz Carlton Hotel. As
my clients and I arrived at the hotel after the tour, he said: Here comes the
“good-feelings” guide! When I asked him what did he mean, he answered that my
clients always looked happy when they came back!
One day I was surprised: I had never met that driver
before. As the clients came, and we sat in the car, I asked them as always if
that was their first time in Barcelona, when did they arrive, if they had
already seen any site in Barcelona and what were their interests, so I could
suggest the best itinerary for them. After we had decided the tour we were
going to have, the driver (speaking discreetly in Spanish so my clients
couldn’t understand) told me: “You are the best guide I have ever worked with”.
I couldn’t believe it, as only five minutes had passed since we left the hotel
and I hadn’t given any explanation yet. But he said that most guides just do
the same tour again and again without asking their clients preferences… Well,
he might have been exaggerating, but the truth is that he gave my name to his
boss and they have called me whenever they have needed an official guide!
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