How can I book a tour?
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Contact
me and tell me when will you be in town, how long your tour should be, your
transportation needs, your interests… so we can start figuring out your custom
tour, shore excursion or daytrip.
When the
details have been agreed, you’ll only need to send me a deposit to secure the
tour/s and finalize the reservation.
Note that I
cannot hold any date until the deposit has been sent.
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Who will be joining my tour? Is
there a limit on the number of people?
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All my tours are private, for your party only.
You are NOT part of a larger group and no strangers will be joining your tour.
à Note that if you wish to share the
tour cost with other people you can organize your own “private group” using
popular travel sites such as the Tripadvisor Forums or Cruisecritic. But you
have to do it yourself: I don’t arrange such groups.
LIMIT NUMBERS:
 Walking tours: My standard fees are calculated for upto
20 people. There is a supplement charged for larger groups to compensate
the difficulty of moving around and organizer large groups. So if you are more
than 20 people, check the final
fees here. Groups larger than 60 will be divided in two halves, each one
with their own guide, and they will be budgeted as 2 separate tours.
Chauffeured tours: The fees budgeted for each vehicle size
already include the large-group supplement. Groups larger than 50 people will
be split in two, as I cannot provide big buses with enough capacity.
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How does the deposit work?
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Once your tour request has
been accepted, and we have agreed on the basic details, I will send you a
private link so you can send me your deposit. There you’ll find a “Pay Now”
button.
Deposit amount: The
deposit will be around a 20% of the total amount, and it will be calculated
according to the following chart:
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TOTAL TOUR FEES
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DEPOSIT TO BE SENT
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Any service upto 310 euro
total
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 50
euro deposit
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311 euro to 440 euro
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75 euro deposit
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441 euro to 560 euro
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100 euro deposit
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651 euro to 685 euro
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125 euro deposit
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686 euro to 815 euro
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150 euro deposit
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816 euro to 940 euro
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175 euro deposit
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941 euro to 1065 euro
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200 euro deposit
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More than 1066 euro
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To be calculated upon booking
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How can I pay this
deposit? The “Pay Now” button is powered by Paypal.com and it will take
you to a webpage where you’ll be able to pay by credit card, using your own
Paypal account or your bank account.
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Deposit
issues
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The “Pay Now” site asked for my shipping information. Why do you need
my personal data?:
I am an official tourguide, and all my accounting is totally legal. VAT is
included, I produce an invoice per each service I give, and in Spain invoices
must include the client name, full address and tax number (if there is one).
That’s why I configured the Pay Now webpage to ask for it. I will not be
sharing it with anyone else, and it’ll be for my accounting records only.
Couldn’t I pay directly the fullprice, instead of just a deposit?: Paypal charges me a commission
for any money I receive. I’m happy to assume this cost for the deposit,
however I cannot accept this extra cost when a client wants to send more money
for their own convenience. If you want to send more than the required deposit,
you’ll have to add a 4.5% to the extra money sent in order to cover the Paypal
commission. Please let me know, so I can create a customized “Pay Now” button
for your specific case or give you instructions to send it directly from your
own Paypal account.
 Couldn’t I send a bank transfer
instead? Yes, you
could, and then you’ll be saving the 4.5% Paypal commission. But international
bank transfers take several days to arrive, this is why I only accept payments
sent by bank transfer if there is at least 2 weeks before the tour takes
place. Please make sure to send me a copy of the transfer receipt/prove ASAP,
so I know it’s been sent and I can keep an eye on my account. Please note
sometimes banks charge commissions for bank transfers: if I happened to
receive less money than agreed, the difference will have to be paid on the day
of the tour.
I don’t like having to send a deposit, can I still book you?
In that case, I suggest you wait until there is only a few days for
your tour. If I still have availability for the date you are interested it, I
might consider your case and find an alternative solution (see “Last Minute
Reservations” below)
Last minute reservations and reservations in less than 7 days notice: Although a deposit is usually
required, in the case of last minute reservations each case will be studied
separately and offered a suitable booking/payment option that might or not
include a deposit, depending on the specific situation.
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When and how is the balance paid?
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When do I pay the balance?: The rest of the money is paid on the day of the tour in CASH (euro).
AMERICAN DOLLARS, CREDIT CARDS AND TRAVELLER CHEQUES ARE NOT ACCEPTED.
Why can’t I pay it by credit card? Unfortunately so far I don’t have the
technology to enable this possibility yet.
However, in Barcelona there are lots of ATM’s where you’ll be able to
retrieve money with your credit card. By the way make sure you memorize your
PIN number as no Spanish ATM will accept a transaction without it, and double
check the credit card limit as some times large amounts are automatically
blocked by credit card companies when abroad (yes, even when you might have
called them to let them know you’ll be traveling!)
Why can’t I pay it with Traveler Checks? Unfortunately, in Spain is getting more and
more difficult to cash traveler checks as banks don’t seem to trust them much.
I’ve spent a lot of time during tours trying to find a bank where my clients
could cash theirs… So I totally recommend to avoid them when coming to Spain
as you’ll be going through a lot of trouble with them… As for me, no bank
would accept to cash me a traveler check that had been bought and signed by a
someone else unless that person (i.e. my client) was present.
Why don’t you take USD or other currency? The only valid currency in Spain and most
countries of the European Union are Euro, and that’s the currency I use to
calculate my fees. Since exchange rates are constantly updating it’d be too
difficult to be constantly recalculating my tour prices to adjust them to
other currencies. Make sure you depart your country with enough euros to pay
for your first expenses (taxi from the airport, food and refreshments…).
You’ll be able to change your USD or other currency when you get to Barcelona.
Money can be exchanged in banks (mornings Mon-Fri only!), exchange points
(commissions will be charged) and hotels (commissions charged aswell).
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Who will be my tourguide?
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I, Marta, am the main tourguide at Foreverbarcelona.com. Most tours
are given by me in person.
How can I know if you are available?. The Calendar
in my website shows the days when I’m already booked (AM, PM, Evening or
Not Available; if empty, it means I’m still available that date). I try to
keep it constantly updated, however it might not be 100% accurate and
therefore it is to be used as a reference only.
Can you provide someone else, if you are already booked?. Most of the times, I’ll be able to
offer you a colleague of mine to show you around if I’m already booked.
Her/his fee will remain the same as if you were touring with me, and you’ll
still have to secure the tour by sending us a deposit through the “Pay Now”
button that I’ll be sending you. The rest of the money will be paid cash to
the guide, as usual (see here). But please
note that for last minute bookings it might be difficult for me to find you
someone and in that case I might just give you a few e-mails/cellphone numbers
so you can check directly with them. In that case, you’d be dealing directly
with other companies/guides with their own fees and you’d be paying them
directly according to their own conditions.
Which guide would you send? I only work with official Catalonia
tourguides that I know in person (some of them are good friends of mine
actually). They are experienced, speak great English (or other required
language), are fun, knowledgeable and specialize in private tours. I try to
recommend only people who’s style is similar to mine, and I try to select the
right one for each client depending on the type of tour (history-oriented,
family tour…). You can learn more about my regular collaborators here.
Are these other guides Foreverbarcelona employees? No. They are freelance
professionals. Foreverbarcelona acts only as an intermediary with them to
provide you a tour when I’m not available.
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How long will my tour last?
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This is something we’ll discuss while we are
planning your tour.
However, there are standard durations that I’ll give you as a reference:
CITY TOURS:
A basic tour takes upto 4h. The fee is the same, even if you are
planning to have a shorter tour… That’s why I encourage you to use all the
time you are actually paying for!
Longer tours are available: 5h, 6h or 8h tours. Extra hours are available
for a set fee – Feel free to ask!
DAY TRIPS OUT OF
TOWN:
Halfday excursions take 5h (BRONZE
DAYTRIPS) or 6h (IVORY
DAYTRIPS).
Most fullday tours last 8 hours (SILVER
and GOLD
DAYTRIPS), but you can book 10h (DIAMOND
DAYTRIPS) and 12h (PLATINUM
DAYTRIPS) to cover more ground or reach destinations that are further from
Barcelona.
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Where do we meet? And where do we end?
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The meeting and ending point is to be agreed with the client upon
reservation, in order to be able to offer a fully customized service.
Check here pick-up and drop-off conditions:
Locations within city limits. My fees include pick-up/drop-off
points anywhere within the city limits: your hotel or address in town will
often work as meeting point, but you can also choose to join me in front of a
site that is convenient for our itinerary. And we can finish back to your
hotel/apartment, or in some restaurant, or in the last site we visited…
Whatever is more convenient for you!
Cruise pier. Cruise pier pick-up/drop-off is
included in chauffeured city tours if needed. If you are a cruise passenger
and book a walking tour we'll set up a meeting point in the city center.
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MEETING
OUTSIDE OF THE CITY LIMITS
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Airport and airport hotels. Airport and/or airport hotel
pick-up/drop-off is NOT included in the standard fees. The final price is
described here.
Suburbs and other towns around
Barcelona.
Pick-up/Drop-off in suburbs are NOT included: fees apply and they will be
calculated depending on the location where you need to be picked up.
“I’m staying in one of the sites
you offer as daytrips out of town, and I need you to come here and show me
around there”. If
I have to travel out of town to join you there and give you a tour of an area
outside Barcelona, I’ll have to charge extra hours to cover the traveling time
and expenses. Each case will be specifically budgeted depending on distance
and duration of the service.
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How do we move around?
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There
are several options, depending on the level of comfort you need and your
budget:
City Tours:
On foot.
The center of Barcelona is quite walkable, and some of my tours can be
completely made on foot. However, other monuments are too far and must be reached
by some other means of transportation. Client must pay for the rides, including any
tickets for the guide.
Taxi
/ Cab. Cabs are usually easy to find in the city, and most monuments have
taxi stops nearby. They accept up to 4 passengers (3 clients + guide).
Public
transportation. Our metro network is fast and modern, and our buses are
slower but let you enjoy the city landscape better. Buy 10-trips cards (they
can be shared by several people) or individual day passes, and please include
one for the guide!
Your
own car, or one you rented. I won’t drive,
but I’ll be glad to navigate you. However, in Barcelona it isn’t a great idea,
as it is not always easy to find a place to park, and you risk wasting too
much time trying to find it. Paying underground parking areas or blue parking
meters can be a solution, although here some time will be wasted too walking
from the parking place to the site...
Private
driver. I provide chauffeured tours in Mercedes car, luxury minivans and
buses of different sizes. For that I hire the services of a driver company.
Going out of town:
Public
transportation. Some cases it is possible to reach great sites out of town
by train or bus. Contact me, and I’ll inform you of availability, schedules
and prices for the tour you are interested in. For other sites, the time waste
and/or the ticket prices make it too difficult to do on a guided tour.
Your
own car, or one you rented. I won’t drive, but I’ll be glad to navigate you.
It is a good idea for a day trip, although in most tourist places you must be
prepared to pay for parking and possible tolls.
Private
driver. I provide chauffeured tours in Mercedes car, luxury minivans and
buses of different sizes. For that I hire the services of a driver company.
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WHY
WON’T THE TOURGUIDE DRIVE?
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For three
main reasons:
- LAW. In Spain is illegal
working as a driver without a specific professional driving license,
which I don’t have.
- SAFETY. Unfortunately, I don’t consider my driving skills good
enough to be able to drive you around while keeping a nice conversation
with you and answering your questions…
- QUALITY SERVICE. If I don’t need to care about the traffic, I can
dedicate all my attention to you. I can answer questions, talk about the
history of the city or the next monument we are going to visit, recommend
you restaurants or things to do during the rest of your stay, point at
interesting things we might see passing by, use a map to show you how
much of the city we are covering in our tour...
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What if I’ve got luggage?
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The
driver companies charge for luggage handling. If you are starting or finishing
your tour at the airport, the cruise pier or train station and you have luggage,
a supplement will be applied. This is already included in the fees described here.
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Do we need to buy tickets in advance to enter the sites?
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Usually
NOT. As official tourguides, me and my team are entitled to skip lines in most
museums and monuments, so there is no time wasted to get in. Small groups
don’t need to buy tickets ahead of time.
However,
groups of 9 people or more absolutely need reservations and sometimes even
pre-payment (depending on the site). I can provide the contact info of the
sites so you can take care of it personally, or I can take care of the
reservations (fee applies – Ask me!).
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What about lunch?
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Lunch is not included. Client is kindly asked to pay
for the guide’s lunch as well as theirs.
- City
tours. In
6h-tours, the client can chose if they want to stop for lunch at some
point, or if they’d rather keep touring for the whole time. In 7 to
8h-tours, a stop for lunch will be scheduled around the middle of the
day, but the lunch time still counts as touring time (it is not a break).
- Daytrips
out of town.
There is no lunch stop for 6h halfday excursions. Lunch will be scheduled
for fulldaytrips.
Where
do we eat? The customer has the right to choose the time and place (large
groups must reserve in advance) and must pay for the lunch of the guide as
well. I can recommend you many places depending on your favorite food: Spanish
tapas, fine cuisine, local food or even just some sandwiches to go.
Use lunchtime to enjoy our gastronomy and feel free to keep asking questions!
Why
do I charge for the time I’m eating with you?
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TIME:
Even if I’m eating, it’s a time I’ll be there with you. I cannot use it for my
own personal use nor give another tour in the meantime, so it has to have a
price.
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WORK:
Eating is certainly a pleasant part of my job, but it doesn’t mean breaktime
for me! I’ll keep busy translating for you, recommending specialties and of
course answering as many questions
as you want about our local culture, traditions, habits, history or whatever
else interests you. I’m there so… make me work as much as you wish! ☺
What about a lunch invitation after the tour? If after a tour you had so much fun
that you invite me to join you for lunch… that’s very sweet of you! I’ll
probably love to join you (and of course I won’t be charging for that
“extra-time” with you), but that’ll depend on my schedule as if I’ve got
another appointment later on I might not be able to accept your invitation.
Occasionally,
there is people who want to invite me for lunch as they are booking (sometimes
weeks or months before we actually meet for the tour). I really appreciate
that and it makes me very happy that you are so sure you’ll love your time
with me, but please understand that I cannot commit to a lunch invitation
beforehand because then I wouldn’t be available for an eventual afternoon tour
with someone else… So please remind me of your invitation after the tour is over.
I’ll be glad to accept if I’m still available!
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WHY
FOOD, DRINKS AND TASTINGS ARE NOT INCLUDED IN
EPICUREAN TOURS?
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Some
people are adventurous eaters, while some other would rather stay in their
safe comfort area; some love expensive wines, while other prefer beer… These
kind of tours should be a treat for you, so it doesn’t make sense that I make
you eat a set tapas menu for a certain amount per person or I include set
tastings on a food shopping tour. It’s way more fun if you can chose every time
what you want to eat, drink and buy.
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Special Terms & Conditions
for Gift Certificate holders
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Gift
certificates are valid for ONE single tour, unless otherwise agreed with
the client and consequently paid for.
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Gift
certificates are personal and nontransferable, only valid for the person/s
specified by the buyer as “recipient” when buying the gift certificate. If a
recipient change was needed, the buyer absolutely needs to contact us so we can study the
case see if an exception could be made.
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Gift
certificates are only valid during the year specified on the certificate. If
the recipient wasn’t able to arrange any date for the required year, one year
extension will be available for a fee (consult me).
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The
recipient of the gift certificate is responsible of contacting
Foreverbarcelona at least 2 weeks previously to the tour date they wish to
book. We cannot guarantee our team will have availability for requests
received less than 15 days in advance, although we’ll do our best to provide a
tourguide. If we couldn’t find a tourguide, 50% of the gift certificate fee
will be refunded to the buyer (not the recipient).
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The
tour for Gift Certificate holders will be delivered by Marta Laurent, when
available, or by an other member of the Foreverbarcelona team. We reserve the
right to use other tourguides depending on our availability.
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The
rest of the Terms & Conditions sections also apply to the tours for Gift
Certificate holders, unless otherwise stated.
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What’s
included
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Official
tourguide for the
number of hours booked.
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Professional
driver with car insurance (if you have booked chauffeured services).
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Luxury
vehicle (if you’ve
booked chauffeured services): Mercedes car, luxury minivan or luxury bus. All
of them air-conditioned and roomy.
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Travel
advice:
recommendations to help you plan the rest of your stay in Barcelona.
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Cruise
pier pick-up/drop-off (chauffeured tours only).
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VAT (Value Added Tax).
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Paypal
fees for the
required deposit (or full Paypal fees for Gift
Certificates)
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What’s NOT included
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Entrance
fees.
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Site
reservations. Compulsory
for groups of 9 or more. Click here for more
information.
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Taxi,
subway and bus rides. If needed during a walking / taxi /subway tour.
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Lunch. If applicable. Click here for more information.
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Drinks
and food in Epicurean Tours. Click here for more information.
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Luggage
handling. If you
are traveling with luggage, standard fees don’t apply and a supplement will be
charged. Check
here to see the final fee.
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Airport
or hotel airport pick-up/drop off. Standard fees don’t apply and a supplement will be charged. Check
here to see the final
fee.
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Paypal
fees for any extra money you wish to send. Click here for more information.
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Personal
expenses:
souvenirs, personal beverages and snacks, other items…
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Medical
expenses and insurance.
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Tips. In Spain, tips are not expected
but appreciated and they are considered a sign that you enjoyed a service.
Giving a tip or not at the end of the service remains your personal choice.
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Payment
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A
deposit (or eventually full payment if agreed with the client) is required to
confirm a booking. No date can be held until at least a deposit has been sent.
Click here for more info on the deposit.
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The
balance is paid cash on the day of the tour in EURO. American dollars, credit
cards and traveler cheques are not accepted. Click
here for more info.
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Changes after the booking has been
completed
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Date/time
changes. If you needed to change the date/time of your tour, we are open
to schedule changes, but I cannot guarantee it will always be possible as it
depends on our availability for the new requested hours/date. A different tourguide
might have to be used instead.
Itinerary
changes. Itinerary changes can be usually introduced without a problem
(except when they mean extending the tour time: in that case it will depend on
our availability). Note that itinerary changes in daytrips might imply a
change in the final fee.
Last
minute schedule changes. No schedule changes (i.e. date, time…) are
accepted less than 24h before the scheduled tour starting time.
Driver changes:
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Adding
a driver. If you
booked a walking tour and decided to change to a chauffeured tour, this will
only be possible depending on drivers availability.
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Canceling
a driver. If you
booked a chauffeured tour and later on you decided to cancel the driver,
cancellation fees might apply. Each case will be studied independently.
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Changing
vehicle size. If
you booked a tour in a vehicle for a certain amount of passengers and later on
the group size changed and needed a larger/smaller vehicle, the change of
vehicle will depend on the driver’s availability. No vehicle change is
accepted in less than 24h before the scheduled tour starting time.
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Cancelation Policy
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Deposits are not refundable: Reservation deposits will not be returned in
case of cancellation of the tour by the client.
Cancellations upto 48h before
the tour: A service can be cancelled until 48h before
the scheduled time to start the tour, with no extra charge.
Cancellations less than 48h before the tour: If the tour is
cancelled less than 48h before the tour starts, the client must pay the 100%
fee.
Special cases: Major force cancellations might be discussed to
reach an agreement.
A prove of the reason why the tour was cancelled will be requested.
Weather conditions: Tours are carried rain or shine. Bad weather
is not a valid reason to cancel a tour.
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CANCELLATIONS
BY FOREVERBARCELONA
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In the unlikely event that me or
my tourguides had to cancel a tour, we’ll always first try to agree to another
timeframe that works for the client.
If we couldn’t agree on another
time for the tour or I couldn’t provide a substitute, the deposit will be
refunded within 10 working days.
Gift Certificate
tours. For cancellations if a tourguide could not
be provided, check here.
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Other tour details
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Client is responsible to inform on meeting point: Either if the client booked the
tour before knowing the exact place where they’ll be staying, or if there was
a hotel change, the client is responsible for informing Foreverbarcelona of
the right meeting point.
Client is responsible to be on time: Tour time starts counting from the time
agreed with the client to meet the guide. If the client is late, it’s time wasted
from the tour. There are no refunds for wasted time when clients are late, and
the tour must finished at the time that was planned upon booking.
Itinerary:
We’ll stick to the agreed itinerary as much as possible, but we reserve the
right to change the itinerary and timings depending on weather conditions and
unpredictable events caused by traffic, demonstrations, works in progress...
Our itineraries are based on the typical tourist pace: not too rushed, but not
too relaxed. Our guides handle the tour rhythm in a pleasant way, but it’s the
client responsibility to follow the guides indications so we can cover
everything that was planned. Foreverbarcelona will not be responsible if there
was not time to visit all the promised sites in the itinerary. No refunds for
itinerary changes.
Food: In lunch stops and epicurean tours, client is responsible
for telling the tourguide about any food allergies or intolerances they might
suffer so we can help choosing your food. The client takes full responsibility
for the food that he or she decides to eat, and Foreverbarcelona will never be
liable for any health issue resulting from the food/drinks eaten/drunk during
a tour.
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Legal information
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The payment of the deposit or use of the gift certificate constitutes
consent of the tour to the terms and conditions explained herein. Our tours
begin on your arranged pickup time and end at your drop-off.
Foreverbarcelona reserves the right to cancel the services booked by
any disruptive or disrespectful customer without notice. No refunds will be
given in such a case.
Foreverbarcelona cannot be held responsible for acts beyond its
control, ie: acts of Nature, Acts of War, Planned or Unplanned attacks. We are
not responsible for damages or losses including loss of income from persons or
entities not controlled by Foreverbarcelona, such as Transportation Providers,
Tourist Sites such as Buildings, Museums or other Tourist Attractions, Restaurants, Cafés, Bars, Shops or any
other provider. In the event of any claims, disputes arising from our
relationship or caused by the tours; all parties consent to having their
grievances heard in the jurisdictions and venues of the courts in Barcelona,
Spain.
Tourguides other than Marta Laurent Veciana are freelance professionals
and they are not employees of Foreverbarcelona. Foreverbarcelona acts only as
an intermediary to provide you tours when Marta Laurent Veciana is not
available. They are all professional and experienced licensed tourguides.
Drivers hired by Foreverbarcelona are service providers and they do not
belong to nor are operated by Foreverbarcelona or Marta Laurent Veciana.
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Liability Waiver
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It is each individual participant’s
responsibility to read and understand the terms
and conditions of Foreverbarcelona prior to paying the deposit.
BY PAYING THE DEPOSIT, YOU:
Understand that Foreverbarcelona does not own or operate the driver services
used for chauffeured or bus tours. As a result, Foreverbarcelona and Marta
Laurent Veciana are not liable for any negligent or willful act or failure to
act of such third person, or of any other third party.
Understand that Foreverbarcelona does not employ other tourguides apart
from Marta Laurent Veciana, and Foreverbarcelona acts only as an intermediary
to provide you the tours when Marta Laurent Veciana is not available. As a
result, Foreverbarcelona and Marta Laurent Veciana are not liable for any
negligent or willful act or failure to act of such third person, or of any
other third party.
Acknowledge that you have voluntarily applied to participate in the
tour designated on this application, and do so with the knowledge of the risks
and dangers involved, including but not limited to:
·
Negligence
in the conduct or arrangement of this trip in any respect from inception to
completion;
·
Physical
exertion for which you are not prepared;
·
Forces
of nature;
·
Transportation
failures whether by car, bus, subway, by foot, or by any other conveyance;
·
Consumption
of alcoholic beverages;
·
Risks
associated with food or impure water;
·
Civil
unrest; terrorism;
·
Criminal
activity;
·
Accident
or illness without access to means of rapid evacuation or availability of medical
supplies or services;
·
The
adequacy of medical attention once provided;
·
Damaged,
stolen, lost, or misplaced luggage or property.
AGREE TO BE RESPONSIBLE FOR YOUR OWN WELFARE AND PROPERTIES AND ACCEPT ANY
AND ALL RISKS OF DELAY, UNANTICIPATED EVENTS, INCONVENIENCE, ILLNESS, INJURY,
EMOTIONAL TRAUMA OR DEATH.
RELEASE AND DISCHARGE FOREVER FOREVERBARCELONA AND MARTA LAURENT
VECIANA FROM AND AGAINST ANY AND ALL LIABILITY ARISING FROM YOUR PARTICIPATION
IN THE TOUR. You agree that this release shall be legally binding upon you
personally, all members of you family or group, and all minors traveling with
you, you and their heirs, successors, assigns, and legal representatives, it
being you attention to fully assume all the risks associated with this trip
and release Foreverbarcelona and Marta Laurent Veciana from any and all
liabilities to the maximum extent of the law.
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